Apart from the main SaaS web application, I designed and helped launch a Chrome Extension that allowed users to generate, edit, and insert AI-powered emails directly within their inbox interface (Gmail and Outlook).
The extension featured contextual awareness, pulling tone and recipient data from the open thread to craft personalized, ready-to-send drafts in one click. I focused on streamlining the in-inbox experience with minimal UI friction and instant preview feedback.
After launch, usage analytics showed that the extension reduced the average drafting time for personalized emails by 60% and significantly increased adoption among sales and marketing users who preferred quick, on-the-go access over the full web app.